# Streaming service operations

<Card title="Live operations" subtitle="Single screen for the on-call team">
<Badge tone="success">Live</Badge> <Badge tone="info">Region: Global</Badge>

<Select label="Focus on one region" options="Global | North America | Europe | LATAM | APAC" name="region" value="Global" hint="Applies to every metric on this screen" />
</Card>

<Callout tone="info" title="Region filter">Every card below reflects the region selected above. Switch to a specific region to narrow all metrics.</Callout>

<Card title="At a glance">
<Columns>
<Stat label="Viewers watching right now" value="84,320" change="+12% vs last hour" tone="info" icon="broadcast" />
<Stat label="Buffering rate" value="0.8%" change="target under 1.0%" tone="success" icon="warning" />
<Stat label="Recommendation CTR" value="3.6%" change="14.8M clicks today" icon="cursor-click" />
<Stat label="Dead-end searches" value="12.1%" change="of all searches" tone="warning" icon="magnifying-glass" />
</Columns>
</Card>

<Card title="Watch time — past 30 days" subtitle="Millions of hours streamed per week">
<Chart type="area" x="Week" y="Million hours">
| Week | Hours |
|---|---|
| Jan 25 | 91.2 |
| Feb 1 | 94.8 |
| Feb 8 | 98.4 |
| Feb 15 | 102.1 |
| Feb 22 | 108.7 |
</Chart>
<Callout tone="success" title="Trend">Watch time is up 19% month over month.</Callout>
</Card>

<Card title="Subscribers vs cancellations" subtitle="Weekly gross adds and cancellations">
<Chart type="line" x="Week" y="Subscribers">
| Week | New subscribers | Cancellations |
|---|---|---|
| Jan 25 | 12840 | 4120 |
| Feb 1 | 13920 | 3880 |
| Feb 8 | 12110 | 4730 |
| Feb 15 | 15630 | 4020 |
| Feb 22 | 17100 | 3860 |
</Chart>
<Callout tone="info" title="Net adds">+39,640 net subscribers in the last 28 days.</Callout>
</Card>

<Card title="Most-watched titles" subtitle="Hours watched in the last 7 days">
| Title | Genre | Hours watched | Peak concurrent |
|---|---|---|---|
| Nightfall Protocol | Sci-Fi | 1.24M | 412K |
| The Harbor | Drama | 1.02M | 388K |
| Signal Lost | Thriller | 0.98M | 291K |
| Comet Road | Sci-Fi | 0.72M | 248K |
| Paper Hearts | Romance | 0.51M | 186K |
</Card>

<Card title="Performance by genre" subtitle="Share of watch time and average completion rate">
<Chart type="bar" x="Genre" y="Percent">
| Genre | Watch time share | Completion |
|---|---|---|
| Drama | 34 | 81 |
| Sci-Fi | 21 | 79 |
| Comedy | 16 | 74 |
| Documentary | 12 | 68 |
| Thriller | 10 | 83 |
| Animation | 7 | 71 |
</Chart>
</Card>

<Card title="Buffering rate" subtitle="Last 24 hours, all sessions">
<Stat label="Rebuffering events per 1,000 plays" value="8" change="0.8% of sessions" tone="success" icon="warning" />
<Progress value="0.8" max="2" tone="success" label="0.8% vs 2.0% alarm threshold" />
</Card>

<Card title="Delivery health by region" subtitle="CDN and playback quality, last 24 hours">
| Region | CDN uptime | Avg bitrate | Rebuffer rate | Status |
|---|---|---|---|---|
| North America | 99.99% | 7.2 Mbps | 0.4% | Healthy |
| Europe | 99.98% | 6.9 Mbps | 0.6% | Healthy |
| LATAM | 99.95% | 5.1 Mbps | 1.2% | Degraded |
| APAC | 99.92% | 4.8 Mbps | 1.9% | Degraded |
| Africa | 99.87% | 3.9 Mbps | 2.4% | Watch |
</Card>
<Callout tone="warning" title="2 regions degraded">LATAM and APAC are above the 1% rebuffer target. Africa is trending up.</Callout>

<Card title="Releases coming this month" subtitle="February 2026">
| Title | Type | Release date | Genre |
|---|---|---|---|
| The Last Broadcast | Series | Feb 8 | Drama |
| Afterglow | Film | Feb 12 | Romance |
| Iron Tide | Series | Feb 19 | Thriller |
| Comet Road S2 | Series | Feb 26 | Sci-Fi |
</Card>

<Card title="Licenses expiring soon" subtitle="Within the next 60 days">
| Title | Territory | Expires | Days left |
|---|---|---|---|
| Classic Christmas Movies | Global | Mar 1 | 3 |
| Midnight in Tokyo | EMEA | Mar 14 | 15 |
| The Docklands Trilogy | US | Mar 28 | 29 |
| Early 2000s Cartoons | Global | Apr 10 | 42 |
</Card>

<Card title="Recommendation clicks" subtitle="How often recommended cards get selected">
<Columns>
<Stat label="Impressions" value="412M" />
<Stat label="Clicks" value="14.8M" />
<Stat label="Click-through rate" value="3.6%" change="+0.3 pts vs last month" tone="success" icon="cursor-click" />
</Columns>
<Chart type="bar" x="Surface" y="CTR %">
| Surface | CTR % |
|---|---|
| Home hero | 4.6 |
| Continue watching | 3.2 |
| Post-play | 2.9 |
| Search rows | 1.7 |
</Chart>
</Card>

<Card title="Searches that ended without playback" subtitle="Top failing searches, last 7 days">
<Stat label="No-playback rate" value="12.1%" change="up 1.2 pts vs last week" tone="warning" icon="magnifying-glass" />
| Search term | Searches | No playback |
|---|---|---|
| Cobra Kai season 6 | 18.2K | 96% |
| anime for kids | 9.4K | 88% |
| sci-fi horrors | 7.1K | 74% |
| Interstellar 4K | 5.8K | 91% |
</Card>

<Columns>
<Card title="Revenue split by plan" subtitle="Monthly recurring revenue, USD millions">
<Chart type="donut" x="Plan" y="Revenue $M">
| Plan | Revenue |
|---|---|
| Premium | 12.4 |
| Standard | 8.7 |
| Basic | 4.2 |
| Ad-supported | 3.1 |
</Chart>
</Card>

<Card title="Viewing split by device" subtitle="Share of total watch time">
<Chart type="donut" x="Device" y="Share %">
| Device | Share |
|---|---|
| TV | 46 |
| Mobile | 31 |
| Tablet | 13 |
| Desktop | 10 |
</Chart>
</Card>
</Columns>

<Card title="Feature flags" subtitle="State of experiments and rollouts">
- **new-onboarding-v2** — rebuilt onboarding carousel — <Badge tone="success">On</Badge> — 100%
- **ai-thumbnails** — ML-picked artwork — <Badge tone="info">Rollout</Badge> — <Progress value="25" max="100" label="25%" tone="info" />
- **watch-party** — synchronized group viewing — <Badge tone="danger">Off</Badge> — 0%
- **kids-profile-pin** — PIN lock for kids profiles — <Badge tone="warning">Experiment</Badge> — <Progress value="5" max="100" label="5%" tone="warning" />
</Card>

<Card title="Promote a title on the home screen" subtitle="Choose what gets featured and where it appears">
<Form name="promote-title">
<Select label="Title" options="Nightfall Protocol | The Harbor | Signal Lost | Comet Road | Paper Hearts" name="title" placeholder="Choose a title" />
<Select label="Placement" options="Hero carousel | Continue watching row | Top 10 rail" name="placement" />
<Date label="Start date" name="start-date" />
<Button>Promote to home</Button>
<Button variant="tertiary">Preview</Button>
</Form>
</Card>