Cancellation and refunds

Cancelling

• Cancel a paid plan any time on the dashboard's Billing tab. Nothing more is charged after that.
• The plan keeps running to the end of the month or year you've paid for; the Billing tab shows the date. Until then you can keep the plan with one click, and nothing is charged again until its next renewal.
• When the period ends, the account moves to the free plan. Your keys, projects and records stay as they were.
• Deleting your account on the Account tab cancels its plan at once.

Refunds

• Payments for a plan, for its renewals and for extra calls aren't refunded, including for the part of a period left after you cancel.
• A charge we made by mistake is refunded in full: a payment taken twice, a renewal charged after you'd cancelled, or an amount that doesn't match the price you agreed to. Write to support@morphscreen.com within 30 days of the charge, with the payment's date and amount.
• We reply within 3 working days. An approved refund goes back to the card, UPI account or bank account that paid, through Razorpay, and usually reaches you within 5 to 7 working days of our approving it, depending on your bank.

If we end your plan

If we suspend an account for breaking the terms, its billing stops at once and what's been paid isn't refunded. If we close MorphScreen, we'll refund the unused part of any paid period.

Questions

Write to support@morphscreen.com, or see the contact page.